• Privacy Policy

    lifematrix GmbH, is aware that you may wish to be informed about how your personally identifying data and information, such as name, address, telephone/fax numbers or e-mail address etc (hereinafter referred to as “Data”) that you may provide to lifematrix GmbH, are treated. Accordingly, lifematrix GmbH has developed this Privacy Policy (“Policy”) to explain the use of the Data as well as all our reasonable precautions to keep the Data confidential and secure.

    By ordering any product, sending an inquiry and/or using our services otherwise, you are consenting to the Data collection and use practices described in this Policy, as modified from time to time (without prior notice) by lifematrix GmbH. lifematrix GmbH reserves the right to modify the Policy and invite you to consult this Policy from time to time in order to familiarize yourself with any changes. lifematrix GmbH will post any new Policy on the website, changing the date in the last paragraph of such Policy. If you do not agree to these changes, please stop using the lifematrix Websites, particularly submitting personal information to the lifematrix Websites.

    The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Privacy Policy.


    lifematrix GmbH does not collect and process Data except when voluntarily provided by you. lifematrix GmbH ensures compliance by our staff with strict standards of security and confidentiality and in processing your Data lifematrix GmbH pledges to fully comply with internationally recognized standards of privacy protection, at least complying with the requirements of Swiss Data Protection Legislation.


    lifematrix GmbH collects and processes Data only for specific and limited purposes about which lifematrix GmbH informs you when you wish to use certain services. For example, we may collect and use your Data to provide you with our products or services, to bill you for products or services you request, to verify your credit, to market products and services we believe might be of interest to you (provided you agree), to receive news releases, or to communicate with you. In addition, lifematrix GmbH may use your Data to evaluate the effectiveness of and improve services to visitors of our websites and our customers, for our own internal statistics, to evaluate customer interests as well as purchasing and other trends among customers and to better determine product development and marketing strategies. By submitting your Data, you expressly consent to such use. lifematrix GmbH keeps your Data stored only for as long as is reasonably needed for such purposes and in accordance with any applicable legal or ethical reporting or document retention requirements.

    Most of our services do not require any form of registration, thereby allowing you to visit the lifematrix Websites, without telling who you are; however, we reserve the right to detect and register the IP address you use for accessing any of the lifematrix Websites for statistical and other purposes.

    On the lifematrix Websites, cookies may record information about your online preferences and allow us to tailor the lifematrix Websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features cannot then be provided to that user and accordingly they may not be able to take full advantage of all of the website's features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

    During the course of a visit to any lifematrix Website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

    In order to provide you with personalized, tailor-made information and a better user experience, cookies may be used for certain parts and/or functions of lifematrix Websites. Such cookies may also be used to gather information regarding the visitors to lifematrix Websites by a number of independent measurement and research companies. It is also possible that you may encounter during your visit to any lifematrix Website some cookies which are not related to lifematrix or the contractors of lifematrix. Particularly in case of visiting a page with embedded content, you may be presented with cookies from such third party websites.

    In addition, some services (“login” page, customer area) may require registration, including identification. When you register with lifematrix GmbH, you may need to complete certain fields (some are required, some are optional) as well as to choose a user name and password. In these situations, if you chose to withhold any Data requested by us, it may not be possible for you to gain access to certain parts of our websites and for us to respond to your queries.


    lifematrix GmbH shall never sell, rent, share or otherwise distribute or make available your Data to third parties outside of the lifematrix GmbH group of companies (including their contractors), except when required to do so for legal or regulatory purposes. However, Data may occasionally be transferred to third parties, who act for or on behalf of lifematrix GmbH, for further processing in accordance with the purposes for which your Data were originally collected. When disclosure of Data to third parties is likely or necessary for whatever reason, lifematrix GmbH shall ensure that such third parties provide the same level of protection as lifematrix GmbH, and shall contractually require them to process Data transferred only for the purposes authorized by you and on a confidential and secure basis.

    If you post and/or send illegal, inappropriate, offensive and/or objectionable content on or to any of the lifematrix Websites and/or engage in any other disruptive behavior on any of our services, lifematrix GmbH may use your personal information to stop such behavior, including notifying third parties as e.g. legal enforcement authorities about your behavior.


    You have the right to access and update your Data or to require their deletion. lifematrix GmbH endeavors to ensure that your Data are up to date, accurate and complete. If you wish to access, correct or delete your Data held by us, please contact lifematrix GmbH at the following address: info@lifematrix.ch


    lifematrix GmbH undertakes all reasonable steps in order not to allow your Data to be seen by third parties other than those who act for or on behalf of lifematrix GmbH and have agreed to treat your Data confidential and secure.

    To ensure the security and confidentiality of Data that lifematrix GmbH collects online, we use data networks protected, inter alia, by industry standard firewalls and password protection.

    Although lifematrix GmbH tried to create secure, reliable and trustworthy websites for our visitors, please be aware that the Internet is generally not regarded as a complete secure environment, and that therefore the confidentiality of the Data provided by you or material transmitted via our websites or by e-mail cannot be guaranteed by lifematrix GmbH. Thus, lifematrix GmbH cannot be responsible or liable for the security of your Data whilst in transit via the Internet to lifematrix GmbH.


    lifematrix GmbH is acting internationally and can have databases and/or data processing in different jurisdictions. lifematrix GmbH may transfer your Data to one of its databases or to companies within the lifematrix GmbH group or to its partners (including contractors), who have agreed to keep your Data confidential and secure (as required under Swiss Data Protection Law), outside of your country of residence. If the level of privacy protection in a country does not comply with internationally recognized standards (in particular the Swiss Data Protection Law), lifematrix GmbH will ensure that Data transfers to lifematrix GmbH’s databases in that country are equally protected and that a transfer of Data to third parties in such countries does not occur (respectively that the provisions of the Swiss Data Protection Law for the export of such data to such country will be observed). By submitting your Data, you expressly agree to its possible transfer to other companies within the lifematrix GmbH group and/or its partners (including contractors) and to this end to its trans-border transmission.


    When you visit our websites, we do not collect any personal Data from you unless specifically, voluntarily and knowingly provided by you (cf. also cipher 2 above regarding recording of IP addresses and cookies).


    lifematrix GmbH does not conduct “spamming”. Spamming is defined as sending unsolicited e-mails, usually of commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications. By ordering our products and using our services, you are consenting that lifematrix GmbH can inform you by e-mail when we believe that one of our products is of importance to you.

    In case you are interested to subscribe for any of our free newsletters, you can opt in by replying to an invitation e-mail or by indicating your e-mail address on our website (here). You can terminate the subscription to any of our newsletters at any time by opting out on our website (here).


    Should you have any queries or complaints about our compliance with this Policy, or if you wish to make any recommendations or comments to improve the quality of lifematrix GmbH’s Policy, please contact lifematrix GmbH at the following addresses: info@lifematrix.ch. lifematrix GmbH can assure to give the best efforts to constantly improve the protection and security of the Data you provide to us.

    lifematrix GmbH invites you to also carefully read our “Terms and Conditions” for more information on the use of our websites. These Terms and Conditions are also applicable to this Privacy Policy.

    lifematrix GmbH – all rights reserved